Hello there. Thank You for considering purchasing from me. This page is here to answer a few commonly asked questions regarding the buying / delivery / guarantee / tuning etc process and to list the terms of sale that you are bound by if you go through with a purchase.
What Payment Methods are Accepted?
I accept a variety of payment methods. Most customers pay by cheque or bank transfer. I then arrange a suitable delivery day/time whilst waiting for the funds to clear. Credit/Debit card payment can be accepted but you must add 2.9% to the total price if paying this way to cover the extra costs involved. I can now accept 0% finance payments up to a maximum of £2000 or for higher amounts I offer interest payable over period of up to 4 years.
How Long Does Delivery Take?
I can typically deliver your piano within 7-10 days of receiving your cleared payment. Cheque payments must clear into my bank before delivery can be carried out. In many instances we can deliver your piano within a couple of days but it may take up to 2 weeks.
Do Your Pianos Carry a Guarantee?
My modern pianos such as Yamaha and Kawai come with a guarantee to cover various mechanical breakages (strings, hammers, for example). Basically, if anything snaps or falls off then I’ll pay to have it replaced. Problems caused by environmental conditions in the new owner’s house are not covered. Therefore, placing a piano too near a window or directly next to a radiator etc. can affect tuning stability and sometimes cause “sticky notes” and my warranty does not cover such things. Please note that you must have your piano tuned every 6 months in order for your guarantee to remain valid. You must keep receipts from your piano tuner to show that these tunings took place. The cabinets of my renovated pianos are not covered under the guarantee as this would leave me wide open to customers who expect absolute perfection from a 2nd hand piano. Other things that are not covered are tonal preferences (voicing) or action regulation issues. These issues are largely subjective and depend on taste to some extent so there is no black & white way to cover such things. I am happy with the overall toning and regulation of my pianos before they leave and you should take into account that if you want a piano to suit your individual needs perfectly then it is reasonable for you to expect to have some work done at your own expense to achieve this.
My lower-priced uprights (under £1000) and various types of older grand pianos (Bechstein etc.) do not carry warranties of any kind. They are sold “as seen” but in an honest manner – I won’t act dishonestly and will try and point out any problems with the piano before the sale.
Free Tuning included?
A 1st tuning in your home is included when you buy one of my renovated Yamaha upright pianos. The onus is on you to contact me around 6 weeks after delivery. Often, the piano will hold its tune so well after delivery that a customer will decide not claim the free 1st tuning. Please bare in mind that you must claim your 1st tuning within 3 months of purchase otherwise the offer expires. The reason for this is that the free 1st tuning is designed to correct any tuning or regulation issues that may have arisen as a direct result of the piano being moved from A to B. It is not meant to replace the periodical tuning that all pianos require every 6 months or so.
Are the Yamaha uprights lockable?
The Yamaha U1 and U3 pianos do have locks in them. However, the keys always get lost so with that in mind I order replacement keys directly from Yamaha and am happy to supply those if needed. The important thing to bear in mind is that as these keys are not original, they are not guaranteed to fit or work the lock. The keys I have are all identical and they usually do work, but in the event of a key not operating the lock this is not covered by any kind of guarantee.
Any Special Offers?
I offer discounts for students (NUS) and also a discount for reading some promotional material (mainly Yamaha related information) but please bear in mind that only 1 special offer or discount can be used during the purchase of any individual piano. You may choose the offer/discount that benefits you the most.
More Questions?
Please see the Contact Me page to get in touch.
Thanks
Mark



Its a shame I can’t buy another piano from you next week, its been such a great experience and you’re so nice...